How are cat toys made? Our products are 100% handmade! We do not source unfinished toys or pieces. We shop for quality materials, and put them together to make cat toys your cat will enjoy! A typical toy is hand knit, or cut out by hand and then assembled.
What materials are cat toys made out of? Some toys are made out of yarn. Our yarn is carefully sourced to be safe and durable for typical play. Common yarns are made from acrylic, cotton and wool blends. We do carry products made with 100% wool yarn, and natural wool yarn. Our felt toys are made from a fun but durable acrylic felt. We will be offering felt toys in the near future made out of wool felt.
How durable are your cat toys? Our cat toys should survive well with regular play! We test them with our own four cats, and will only offer products that withstand their varied stages of play. We do recommend supervising your cat when giving them yarn toys, because some cats enjoy chewing on yarn.
What options do your toys have? We offer options with each toy. Options typically include Catnip, Valerian & Jingle Bells. You may always request to have feathers, ribbons & other misc. features left off, if you are concerned about your cat's safety. We almost always give you a choice of colors and patterns for each cat toy, to spoil your kitty even more!
Do you use organic Catnip & Valerian? YES! Our Catnip and Valerian are USA sourced, USDA Certified Organic.
Ordering Our Products
How much do you charge for shipping? We charge a flat rate, so you can order as many toys as you'd like, and you'll only pay one shipping cost! We charge the cost of a shipping label only, there are no handling fees. US Orders: $2.75 Canada Orders: $9.10 International Orders: $14.00
How do you ship your orders? Orders are shipped in a durable tyvek envelope or small box, depending on the size of your order. US Orders: 1st Class USPS with free Delivery Confirmation tracking, optional Priority Mail upgrade Canada Orders: USPS International, no tracking available currently International Orders: USPS International, no tracking available currently
How long are your processing & shipping times? We are pleased to offer a fast turnaround time, most orders are shipped within 1-2 business days. You will receive a notification from us that includes your tracking number. Exceptions to our turnaround time may happen if we have a backlog of orders. You can always inquire before you place your order, if you have any questions. Send us a message- email@example.com. US Shipping Times: 1-5 business days via 1st Class, 1-3 business days via Priority Canada Shipping Times: 1-2 weeks, will vary depending on location International Shipping Times: 1-4 weeks, will vary depending on location
Do you accept returns? Unfortunately we do not currently accept returns, because of the nature of the product and its uniqueness. If you have an issue with your order, please contact us right away at firstname.lastname@example.org, and we will work with you to make it right!